Assessment process policy

1. You acknowledge that after payment is processed, it may take 1–5 business days for our staff to send you instructions and links to begin your assessment.
2. You acknowledge that once all diagnostic documents and test results have been uploaded, it may take approximately 12–16 weeks for your clinician to review your file and contact you to schedule your diagnostic interview.
3. You acknowledge that after your file review is complete, it may take an additional 2–4 months to obtain an interview appointment, depending on clinician availability. Your final diagnostic report is completed after the interview.
4. If you are attempting to meet a deadline, please let us know so we can see about fast-tracking your file. There may be an additional charge.
5. If you have not heard from us within the expected timeframe:
   
   • Check your junk/spam mailbox first for emails from us.
   • If you haven’t received anything in your inbox, contact Embrace Autism’s clinical assistant at hailey@embrace-autism.com.
   • Alternatively, call our office at +1 905 845 4994 and leave a brief message with your name, client number, and the reason for your call.

   Download policy

6. You have 30 days to download your screening or diagnostic report after it has been completed and sent to you. After 30 days, a CA$30 administrative fee applies to reissue the report.

Pricing policy

7. You acknowledge that prices may change over time. However, once you purchase an assessment, your price is locked in for 6 months from the date of purchase.
8. You acknowledge that if you have not submitted all required documents within 12 months, you will be required to pay any price difference if fees have increased.

Refund policy

9. If you choose to cancel the autism assessment process after making the purchase, we will withhold CA$100 from your refund to cover our non-recoupable expenses.

10. You acknowledge that due to the immediate delivery of proprietary assessment materials, questionnaires, and clinical resources included in the screening and diagnostic packages, refunds will not be provided once access has been granted or materials have been sent.

    If you choose to cancel days or weeks before the final reports, you will not receive an incomplete report—or indeed any report.

Cancellation policy

11. You acknowledge that if you cancel before the assessment is completed, you will not receive a report, as reports are issued only after the full assessment process is complete.

Respectful Communication

12. We understand that the assessment process can be emotional and stressful. However, respectful communication with our staff and clinicians is required at all times.

    If a client engages in abusive, threatening, or repeatedly disrespectful communication, Embrace Autism reserves the right to terminate services immediately without refund and may refuse future services.

1. You are 18 years or older.
2. The screening assessment is not a formal autism diagnosis.
3. The screening is a structured clinical screening that evaluates whether your profile, psychometric results, and lived experiences are consistent with autism and whether a full diagnostic assessment is recommended.
4. The testing procedures, methodology, and assessment materials are the intellectual property of Embrace Autism Inc., and may not be reproduced or distributed.
5. You may share your completed reports with doctors, insurance companies, schools, workplaces, government agencies, or other professionals as needed.
6. While we use secure, HIPAA-compliant systems, email is not a fully secure form of communication. By communicating with us through email, you acknowledge and accept this risk.
7. Embrace Autism is not responsible for how third parties interpret or use your assessment report.
8. These terms may be updated periodically.
9. Any legal disputes will be settled in Ontario, Canada, under Ontario law.